Refund Terms

Welcome to JORVENALIX. Your satisfaction is our priority, and we strive to provide the best experience possible. Please read our refund terms carefully to understand your rights and obligations when requesting a refund.

Eligibility for Refunds

• If you are not completely satisfied with your purchase at JORVENALIX, you may be eligible for a refund under the following conditions:
• Requests for refunds must be made within 30 days of purchase.
• The product must be unused and in the same condition that you received it.
• The product must be in its original packaging.
• Proof of purchase is required for all refund requests.

Non-Refundable Items

Certain items are exempt from being returned and refunded. These include:

• Gift cards
• Downloadable software products
• Personalized and custom-made items

Process for Refunds

To initiate a refund, please contact our customer service team by email at [email protected]. Include the reason for the refund request and attach the proof of purchase. Our team will guide you through the process and provide instructions for returning the item if applicable.

Refund Timeline

Once your return is received and inspected, we will send you an email to notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Changes to Refund Terms

JORVENALIX reserves the right to modify these refund terms at any time, so please review them frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Thank you for shopping with JORVENALIX.